When you book your vacation home, 50% of the total balance will be due as a non-refundable deposit at the time of reservation. This ensures you will get the home of your choosing.
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What is the deposit amount for a reservation?
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When is the final balance due for our rental homes?
The final balance will be due 30 days before check-in.
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What is the check-in and check-out times?
Check-in for all properties begins at 4:00 PM on the day of your arrival. Check-out is at 10:00 AM on the day of your departure.
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Can we get an early check-in or late check-out?
Early check-in and late check-out may be arranged based on availability for an additional fee. Please contact our care team at (855) 484-8478 to inquire about availability.
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How do we get the keys to the property?
All of our homes are equipped with electronic locks. On the day of check-in, you will receive a unique code that will unlock the door.
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How far away is Disney from the properties?
Disney is only a few miles from all of our properties! Most major attractions are within a 45-minute drive.
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What is the cancellation policy?
All cancellations are subject to the following penalty fees, which are percentages of the total cost of the reservation: 50% if cancelled up to 30 days prior to arrival date; 70% if cancelled less than 15 days prior to the arrival date; 100% if cancelled less than 7 days prior to the arrival date. HeriVay offers travel insurance through RentalGuardian, which can be purchased for additional cancellation or interruption coverage.
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Do you offer travel insurance?
Yes! HeriVay offers travel insurance through RentalGuardian, which can be purchased for additional cancellation or interruption coverage. Protect yourself against travel delays, family emergencies, and changes of plan.
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Are the kitchens fully equipped?
Yes. All of our properties include an oven, stove, microwave, refrigerator, freezer, and dishwasher. You’ll find the cabinets stocked with cooking instruments, dishes, drinkware, and utensils as well.
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Can I do laundry during my stay?
Yes, all HeriVay properties include at least one full-sized washer and dryer each.
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Is pool heat included in the reservation?
No, pool heat is an optional amenity available at most vacation homes upon request for an additional fee. Pool heat must be purchased for the duration of the stay. If purchased, pool heaters operate on a timer for approximately 12 hours per day.
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What should we do if there is a problem with the property?
Please contact our care team at (855) 484-8478. We will be happy to assist you during your stay. In the case of an emergency, however, please call 911.
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Are we allowed to park trailers or large vehicles on property?
No, the resorts do not allow trailers or large vehicles (i.e., RVs) to be parked within the resort.
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Do the properties require a security deposit?
No.
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Can we bring our pets?
None of our properties allow pets.
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Is Housekeeping service provided?
All homes are scheduled to be cleaned before guest arrival and after guest check-out. If you would like a mid-stay clean, you may request a freshen-up or full clean for an additional fee.
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Is there a minimum night stay?
Yes, there is a 3 to 4-night minimum stay requirement, depending on the season.
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Is there a lost and found?
Yes, guests may call (855) 484-8478 to inquire about lost items. If found, you may elect to have HeriVay ship your item(s) back to you. Guests will be responsible for all shipping costs.
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Are toiletries included in the properties?
A starter set of toiletries is provided, including toilet paper, paper towels, dish soap, and personal care items. Once these items are used up, it is up to the guest to replenish them.
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Can we rent baby equipment?
Yes, we offer cribs, strollers, playpens, and more. Guests may inquire about such items through our website or by calling (855) 484-8478.
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Are BBQ grill rentals available?
Yes, guests may inquire about such items through our website or by calling (855) 484-8478.
